Return & Refund Policy

Last updated: 12 September 2026

At Selene, we want you to feel comfortable and confident in your purchase.

60-Day Comfort Guarantee

Alongside your legal rights, we offer a 60-Day Comfort Guarantee on eligible Selene items purchased directly from https://tryselene.co.uk.

If Selene is not the comfortable, supportive layer you hoped for, contact us within 60 days of delivery at shop@tryselene.co.uk with your order number or the name and email address used at checkout. We will send you return instructions.

Once an eligible return has been received and checked, we will refund the price paid for the item to your original payment method. Original express-delivery upgrades and return-postage costs are not included under this voluntary guarantee unless we confirm otherwise.

Please return items clean, dry, and in a condition suitable for handling. This guarantee does not cover damage caused by misuse, accidents, or excessive wear and tear.

Your Statutory Cancellation Rights

If you are a UK customer buying online, you can usually cancel your order within 14 days of receiving it, without giving a reason.

To cancel, email shop@tryselene.co.uk within that 14-day period. You then have a further 14 days to return the goods.

Where a cancellation is valid, we will refund the item price and standard outbound delivery cost. We may wait to issue the refund until we receive the returned item or evidence that it has been sent back. You are responsible for the direct cost of returning an unwanted item unless we tell you otherwise.

Your statutory cancellation rights are separate from, and are not limited by, our 60-Day Comfort Guarantee.

Faulty, Damaged, or Incorrect Items

If an item arrives faulty, damaged, or different from what you ordered, please contact us as soon as reasonably possible at shop@tryselene.co.uk, including photos where helpful.

Reporting damage within 72 hours helps us resolve courier issues quickly, but it does not remove your legal rights if you contact us later. Where an item is faulty, incorrectly supplied, or not as described, we will provide an appropriate remedy in line with your statutory rights.

Order Changes and Cancellations

If you need to amend or cancel an order, email us within 24 hours of placing it. We will do our best to help, but cannot guarantee changes once an order has entered processing or has been dispatched.

This does not affect your statutory right to cancel an online order.

Contact Us

Selene
Chatterton Rees, London, SW1X 0BD, United Kingdom
Email: shop@tryselene.co.uk
Phone: 07777509723